Shipping policy

Shipping Policy

Thank you for supporting our small creative business. All of our products are printed and packaged on demand, which means each item is made especially for you when you place your order.

Processing Times

Because our products are made to order:

  • Production time: 2–7 business days

  • During busy periods (e.g., Christmas): production may take slightly longer

Once your order has been made, it will be shipped directly from our printing partners.

Shipping Times

Estimated delivery times once your order has been dispatched:

  • UK: 3–7 business days

  • EU: 3–10 business days

  • USA & Canada: 5–12 business days

  • Rest of World: 7–20 business days

Delivery times may vary depending on customs processing, local postal services, or seasonal delays.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The product type

  • The destination country

  • The quantity of items ordered

We always aim to keep shipping fees as reasonable as possible.

Order Tracking

Most orders come with tracking. You will receive a shipping confirmation email with a tracking link as soon as your item has been dispatched.

If tracking is not available for your location or product type, you will still receive a notification when your order has shipped.

Multiple Items in One Order

Because items are printed on demand, your products may be shipped separately.
Don’t worry — this is normal and you will never be charged extra.

Lost, Delayed, or Stolen Packages

If your package appears to be lost or significantly delayed, please contact us at hello@emilycharlottemoran.com and we will investigate with our print provider and shipping partners.

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier, but we will always do our best to help.

Incorrect Address

Please make sure your shipping address is correct at checkout.
We cannot refund or replace orders that cannot be delivered due to an incorrect or incomplete address.

Customs & Import Fees

International orders may be subject to customs fees, taxes, or duties. These charges are the responsibility of the customer and vary by country.

Questions?

If you have any questions about shipping, feel free to contact us at [your email].
We’re always happy to help.